Returns

Return Window

We want you to love your Hero Scrubs. If they're not quite right, eligible items may be returned within 30 days of delivery, provided they are unworn, unwashed and returned in their original condition with all tags attached.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable, except where otherwise required by law. This applies to both Australian and international orders.

Change of Mind

If you've changed your mind, we're happy to accept an eligible return within our 30-day return window. Return shipping costs are the responsibility of the customer.

Headbands & Hygiene

For hygiene reasons, Hero Headbands cannot be returned or exchanged if you've changed your mind.

This does not affect your rights under applicable consumer laws if your item is faulty, damaged or not as described.

Sale Items

Changed your mind? Final sale items are not eligible for refunds, but we're happy to offer a store credit, provided your return meets the conditions of our Returns Policy.

Exchanges

Need a different size? We're here to help. Australian customers may exchange eligible items for another size, subject to availability. Customers are responsible for the cost of returning the original item, and we'll cover the shipping cost to send the replacement size back to you.

We do not currently offer direct exchanges for international orders. International customers can return an eligible item for a refund and place a new order for their preferred size.

European Union Customers

Customers whose orders are delivered within the European Union have the right to withdraw from an eligible online purchase within 14 days of receiving their order, without giving a reason.

To exercise your right of withdrawal, please complete our EU Right of Withdrawal form or email hello@heroscrubs.com.au within the 14-day withdrawal period.

Customers are responsible for arranging and paying for return shipping. Once the returned items have been received and inspected, we will refund the eligible items to the original payment method.

Where required by law, the cost of our standard outbound delivery service will also be refunded. Additional costs for express or upgraded delivery services are non-refundable.

We do not currently offer direct exchanges for European Union orders. Please return the eligible item for a refund and place a new order for your preferred size.

International Returns

Customers outside Australia and the European Union may return eligible items within our 30-day return window.

Customers are responsible for arranging and paying for return shipping. Once the returned items have been received and inspected, we will refund the eligible items to the original payment method.

Original shipping charges are non-refundable.

We do not currently offer direct exchanges for international orders. Please return the eligible item for a refund and place a new order for your preferred size.