Customer Care
FAQ
Everything you need to know before placing your order.
How do I choose my size?
Our updated Size Guide includes body measurements and flat garment measurements to help you find your best fit. If you're still unsure, our Customer Care team is happy to help.
How long does shipping take?
We aim to dispatch all in-stock orders within 2 business days. Every order includes tracking from dispatch through to delivery.
Can I return or exchange my order?
Eligible items may be returned within 30 days of delivery. Australian customers may also exchange eligible items for another size, subject to availability.
Still need help?
Email our Customer Care team at hello@heroscrubs.com.au. For faster support, please include your order number where available.