CUSTOMER CARE SHIPPING / DELIVERY

SHIPPING

Fully tracked delivery, clear shipping rates and reliable fulfilment from dispatch to your doorstep.

01 TRACKED DELIVERY

Tracking is provided from dispatch through to delivery.

02 2-DAY DISPATCH

In-stock orders are typically dispatched within 2 business days.

03 WORLDWIDE

Hero Scrubs ships globally through our fulfilment network.

SHIPPING RATES DELIVERY ESTIMATES
01 AUSTRALIA
A$12.95 5–10 BUSINESS DAYS
02 NEW ZEALAND
NZ$14.99 6–10 BUSINESS DAYS
03 UNITED STATES
US$7.99 6–10 BUSINESS DAYS
04 INTERNATIONAL
US$14.99 7–14 BUSINESS DAYS

Delivery timeframes are estimates and may vary depending on your location, local carrier conditions and customs processing where applicable. All orders include full tracking from dispatch to delivery.

DELIVERY INFORMATION 01—05
01

Shipping Rates

We proudly ship Hero Scrubs worldwide with flat-rate shipping, reliable delivery and full tracking from dispatch to your doorstep.

Duties and import fees are included for United States orders. Customers in other countries may be required to pay local customs charges in accordance with their country's import regulations.

02

Order Processing

To provide the fastest possible delivery, Hero Scrubs fulfils orders through our global distribution network. Your order will be dispatched from the fulfilment centre best placed to serve your location and product availability.

In-stock orders are typically dispatched within 2 business days.

Due to the popularity of Hero Scrubs, launches, restocks and promotional events may result in higher order volumes. During these periods, dispatch may take a little longer as our team carefully prepares every order.

Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking details.

03

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking information.

Your parcel will be delivered by a trusted local delivery partner, and you can follow its journey using the tracking link provided.

Tracking updates may take a short time to appear after dispatch as your parcel is processed by the delivery network.

04

Duties & Taxes

United States
All applicable duties, tariffs and import taxes are included at checkout, so there are no unexpected fees or customs charges when your order arrives.

The total you see at checkout is the total you pay.

All Other International Destinations
Orders shipped outside the United States may be subject to local customs duties, taxes or import charges depending on your country's import regulations. These charges are determined by your local customs authority and remain the responsibility of the customer.

05

Worldwide Delivery

Hero Scrubs proudly ships worldwide through our global fulfilment network.

Delivery times vary by destination, local carrier networks and customs processing. Tracking details will be provided once your order has been dispatched.