Customer Care

Shipping

Every Hero Scrubs order is packed with care, with tracking updates from dispatch through to delivery.

01

Australia Delivery

We offer fully tracked delivery throughout Australia through trusted local delivery partners, including Australia Post. Most orders arrive within a few business days, depending on your location.

Deliveries to regional and remote areas may take up to 6 business days. During peak periods, delivery partners may occasionally require a little additional time.

02

Order Processing

To provide faster and more efficient delivery worldwide, Hero Scrubs fulfils orders through our global distribution network. Your order will be sent from the fulfilment centre best placed to serve your location and product availability.

We aim to dispatch all in-stock orders within 2 business days. During launches, restocks and promotional periods, processing may take a little longer as our fulfilment teams carefully prepare each order.

03

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking information.

Your parcel will be delivered by a trusted local delivery partner, and you can follow its journey using the tracking link provided.

Tracking updates may take a short time to appear after dispatch as your parcel is processed by the delivery network.

04

Worldwide Delivery

We proudly ship Hero Scrubs worldwide.

Duties and tariffs for United States orders are included at checkout, helping to ensure there are no unexpected import charges when your order arrives.

For all other destinations, local customs duties, taxes or import charges may apply upon arrival and are the responsibility of the customer.