Terms of Service
Last updated: July 2026
Welcome to Hero Scrubs.
These Terms of Service ("Terms") govern your access to and use of the Hero Scrubs website, products and services. By accessing our website or placing an order with us, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.
Throughout these Terms, "Hero Scrubs", "we", "us" and "our" refer to Hero Scrubs.
Our website is hosted by Shopify Inc., which provides the ecommerce platform that enables us to sell our products and services.
1. Online Store
By using this website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable in your place of residence.
You agree not to use our website or products for any unlawful purpose or in any way that breaches applicable laws.
Any misuse of our website, including transmitting malicious software or attempting to interfere with its operation, is strictly prohibited.
2. Product Information
We make every effort to ensure that product descriptions, photography, colours, sizing information and pricing are as accurate as possible.
However:
- Colours may vary slightly depending on your device or screen settings.
- Product images are provided as a guide only.
- Measurements may vary slightly due to the manufacturing process.
We reserve the right to update product information, discontinue products or limit quantities at any time without notice.
3. Pricing
All prices displayed on our website are shown in the selected currency.
Prices may change without notice.
If a pricing error occurs, we reserve the right to cancel or refuse an order. If payment has already been received, we will issue an appropriate refund.
4. Orders
We reserve the right to refuse or cancel any order where necessary, including where:
- payment cannot be verified;
- products become unavailable;
- pricing errors occur;
- fraudulent or suspicious activity is suspected.
If an order is cancelled after payment has been processed, any applicable refund will be issued promptly.
5. Shipping & Returns
Information about shipping, delivery timeframes, returns and exchanges can be found in our Shipping Policy and Returns Policy. By placing an order with Hero Scrubs, you agree to these policies.
6. Intellectual Property
All content on this website, including but not limited to our branding, logos, product names, photography, graphics, text, designs and images, is owned by Hero Scrubs or used under licence.
No content may be copied, reproduced, modified, distributed or used without our prior written permission.
7. Third-Party Services
Our website may contain links to third-party websites or services.
Hero Scrubs is not responsible for the content, security, availability or privacy practices of third-party websites.
8. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.
9. Website Availability
While we aim to keep our website available at all times, we cannot guarantee uninterrupted or error-free access.
We may suspend, update or modify the website or any part of it at any time without notice.
10. Limitation of Liability
To the maximum extent permitted by law, Hero Scrubs is not liable for any indirect, incidental or consequential loss arising from the use of our website or products.
Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable consumer protection legislation.
11. Changes to these Terms
We may update these Terms of Service from time to time.
The latest version will always be available on this page. Continued use of our website following any updates constitutes acceptance of the revised Terms.
12. Governing Law
These Terms of Service are governed by the laws of Australia.
Any disputes arising in connection with these Terms will be subject to the jurisdiction of the Australian courts.
13. User-Generated Content
We love seeing our customers wearing Hero Scrubs.
If you tag @heroscrubs_, use one of our branded hashtags, respond to a request from us to feature your content, or otherwise give us permission to use your photos, videos or other content, you grant Hero Scrubs a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, display and share that content for marketing and promotional purposes.
This may include use on our website, social media channels, email marketing, digital advertising, product pages, printed marketing materials and other promotional content.
You confirm that you own the content or have the necessary rights to grant this permission, and that our use of the content will not infringe the rights of any third party.
If you would like us to remove your content from future marketing materials, please contact us at hello@heroscrubs.com.au. While we cannot recall or amend materials that have already been published or distributed, we will make reasonable efforts to stop using your content in future marketing wherever practicable.
14. Contact Us
If you have any questions regarding these Terms of Service, please contact us.
Hero Scrubs
ABN: 74 653 518 266
Email: hello@heroscrubs.com.au