At Hero Scrubs, we value the privacy of our customers and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.heroscrubs.com.au ("the Site"), purchase products, or opt-in to receive SMS marketing communications.
1. Information We Collect
We collect personal information when you visit our Site, create an account, make a purchase, or sign up for our marketing communications. The types of personal information we may collect include:
Personal Identification Information: Name, email address, phone number, shipping and billing address, and payment information.
Device Information: IP address, browser type, and device details.
Transactional Information: Purchase history, payment method details, and order-related communications.
2. How We Use Your Information
We may use your personal information for the following purposes:
- To process your orders and deliver products.
- To communicate with you regarding your orders and customer service inquiries.
- To send you marketing communications, including SMS marketing (with your consent).
- To personalize your shopping experience and improve the functionality of our website.
- To comply with legal obligations, prevent fraud, and maintain the security of our website.
3. SMS Marketing
By providing your phone number and opting into SMS marketing communications, you consent to receive promotional messages via SMS from Hero Scrubs. This may include information about new products, special offers, discounts, and other marketing promotions.
Hero Scrubs's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.
- Opt-In: You will only receive SMS marketing messages if you have explicitly consented to receive them by opting in through our website, checkout process, or other means.
- Opt-Out: You can unsubscribe from SMS marketing at any time by replying with the word “STOP” to any message you receive, or by contacting us directly at hello@heroscrubs.com.au. You will receive a confirmation message upon opting out.
- Message Frequency: The frequency of SMS marketing messages will vary based on promotions and updates, but we aim to avoid excessive messaging.
Standard message and data rates may apply based on your mobile carrier and service plan.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers who help us operate our business, process payments, deliver products, or conduct marketing campaigns. These third parties are obligated to protect your data and use it only for the purposes for which it was provided.
We may also disclose your information when required to do so by law or to protect our legal rights.
5. Data Security
We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. These technologies help us analyze trends, track users’ movement around the site, and gather demographic information. You can manage your cookie preferences through your browser settings.
7. Accessing and Updating Your Information
You have the right to access, correct, or request the deletion of your personal information at any time. To do so, please contact us at hello@heroscrubs.com.au.
8. Changes to This Privacy Policy
Hero Scrubs reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us at:
Effective Date: 20th November 2024
Hero Scrubs
ABN: 74 653 518 266
Email: hello@heroscrubs.com.au
