Privacy Policy
Last updated: July 2026
At Hero Scrubs, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit www.heroscrubs.com.au, make a purchase, subscribe to our email communications or otherwise interact with us.
By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect
We may collect personal information including:
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment information (processed securely by our payment providers)
- Purchase history
- Customer service enquiries
- Device information such as your IP address, browser type and operating system
- Website usage information collected through cookies and similar technologies
2. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Deliver products and services
- Provide customer support
- Communicate with you about your order
- Send marketing communications where you have chosen to receive them
- Improve our website, products and customer experience
- Detect fraud and maintain the security of our website
- Comply with our legal obligations
3. Email Marketing
If you choose to subscribe, we may send you marketing emails about:
- New product launches
- Restocks
- Promotions
- Special offers
- Company news
You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link included in any email or by contacting us at hello@heroscrubs.com.au.
We may also send important non-marketing communications relating to your orders, account or customer support enquiries.
Where you have chosen to receive email communications, we may use cookies and similar technologies to recognise abandoned shopping carts and send cart reminder emails.
4. Sharing Your Information
We do not sell, rent or trade your personal information.
We may share your personal information with trusted third-party service providers where necessary to operate our business and provide our products and services, including:
- Shopify (our ecommerce platform)
- Payment providers
- Shipping carriers, warehousing and fulfilment partners, including third-party logistics (3PL) providers
- Email marketing providers
- Analytics providers
- Customer support providers
- Advertising and marketing platforms, including Google, Meta (Facebook and Instagram), TikTok and Pinterest
- Customer experience and user-generated content platforms, including Tolstoy
Some of our trusted service providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is handled securely, used only for the purpose of providing services to Hero Scrubs, and managed in accordance with applicable privacy laws.
We may also disclose your personal information where required by law or where necessary to establish, exercise or defend our legal rights.
5. Cookies, Analytics & Advertising
Our website uses cookies and similar technologies to improve your browsing experience and help us understand how our website is used.
These technologies may be used to:
- Remember your preferences
- Keep items in your shopping cart
- Analyse website traffic and performance
- Improve our website and customer experience
- Measure the effectiveness of our advertising campaigns
- Show you more relevant advertising on platforms such as Google, Meta (Facebook and Instagram), TikTok and Pinterest
Some of these services may collect information about your interactions with our website through cookies and similar technologies.
We may also display content from third-party platforms, including Instagram, TikTok and user-generated content providers such as Tolstoy. If you interact with embedded content, those third-party services may collect information about your interaction, set cookies or process personal information in accordance with their own privacy policies.
Depending on where you live, you may have rights relating to targeted advertising or the sharing of personal information. Where required by applicable law, we will honour recognised privacy preferences where supported.
You can manage or disable cookies through your browser settings; however, some features of our website may not function correctly if cookies are disabled.
6. Data Security
We take reasonable steps to protect your personal information against unauthorised access, loss, misuse or disclosure.
While we implement appropriate security measures, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Accessing or Updating Your Information
You may request access to, correction of or deletion of your personal information by contacting us at:
We will respond to your request in accordance with applicable privacy laws.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on this page, and the Last updated date will be revised accordingly.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
Hero Scrubs
ABN: 74 653 518 266
Email: hello@heroscrubs.com.au